A practical referral guide for advocates serving adults age 18 and older in Cuyahoga County, Ohio. Family and maternity programs are included for adult clients with dependents. Programs with a narrower age range are identified. An out-of-county treatment link is labeled when it matters.
Provider, government, and community webpages were reviewed for service descriptions, contact details, and published intake criteria. No provider was called, and bed availability, funding, and appointment capacity were not confirmed in real time.
Immediate danger
911
Life-threatening emergency. Do not wait for routine intake.
Behavioral health crisis
988
Call or text 988. FrontLine local crisis line: 216-623-6888.
Homeless shelter intake
216-674-6700
Coordinated Intake, Monday–Friday, 8 a.m.–6 p.m. Phone only.
After hours
211
Evenings, weekends, and when the first referral cannot help.
Shelters for adults with families
Shelters for adults with families
These programs are listed because the client is an adult parent or caregiver. Children may accompany the adult. Child-only placement programs are not listed as adult shelters.
Salvation Army Zelma George Family Shelter
Emergency family shelter at Harbor Light, 1710 Prospect Avenue East.
Service
Emergency family shelter within Harbor Light Complex, 1710 Prospect Avenue East, Cleveland.
Eligibility
Families experiencing homelessness. Confirm accepted family composition and children’s ages during county intake.
Intake
Call Coordinated Intake at 216-674-6700 or 211 after hours. Harbor Light’s general information number is 216-781-3773.
Confirm before you send someone
Request family placement rather than detox, men’s transitional housing, or the community-corrections program. Each has a different admission route.
Family Promise of Greater Cleveland
Temporary shelter and case management for homeless families.
Service
Temporary shelter and case management helping families obtain housing, employment, and needed services.
Eligibility
Homeless families of any composition, according to the provider. Shelter is free. Confirm dependent-child and household requirements.
Intake
Begin with Coordinated Intake at 216-674-6700 or 211. Use Family Promise’s How to Access Shelter and Support link for program guidance.
Confirm before you send someone
Do not assume an adult couple without dependents qualifies. Confirm family configuration, capacity, and assignment before traveling.
West Side Catholic Center Moriah House
Family shelter, plus a separate pathway for female veterans.
Service
Family shelter with meals, basic supplies, housing navigation, and case management. The provider also lists beds for female veterans.
Eligibility
Families experiencing homelessness. The female-veteran pathway has its own screening.
Intake
County placement: 216-674-6700. Housing-program information: 216-631-4741. Female veterans: extension 108.
Confirm before you send someone
3135 Lorain Avenue is the center’s public contact address. Obtain actual shelter arrival instructions. Ask about household composition and housing-assistance eligibility.