A practical referral guide for advocates serving adults age 18 and older in Cuyahoga County, Ohio. Family and maternity programs are included for adult clients with dependents. Programs with a narrower age range are identified. An out-of-county treatment link is labeled when it matters.
Provider, government, and community webpages were reviewed for service descriptions, contact details, and published intake criteria. No provider was called, and bed availability, funding, and appointment capacity were not confirmed in real time.
Immediate danger
911
Life-threatening emergency. Do not wait for routine intake.
Behavioral health crisis
988
Call or text 988. FrontLine local crisis line: 216-623-6888.
Homeless shelter intake
216-674-6700
Coordinated Intake, Monday–Friday, 8 a.m.–6 p.m. Phone only.
After hours
211
Evenings, weekends, and when the first referral cannot help.
Supportive housing and outreach
Supportive housing and outreach
Rising Well, formerly Front Steps
Integrated mental health, recovery, and supportive housing.
Service
Integrated mental health, recovery, and supportive housing services.
Eligibility
Adults seeking help with behavioral health and housing instability. Eligibility is specific to the service and housing program.
Intake
Call 216-781-2250 for information or referral. Public contact: 2554 West 25th Street, Cleveland.
Confirm before you send someone
Request a clinical screen and a housing screen separately. Ask whether a referral, documented disability, or homelessness history is needed. Do not treat the office as an emergency shelter.
YWCA Cogswell Hall and Independence Place
Permanent supportive housing. Independence Place is ages 18–24.
Service
Permanent supportive housing and associated case management.
Eligibility
Cogswell Hall serves adults who have experienced homelessness. Independence Place serves young adults ages 18–24 with homelessness and other challenges.
Intake
Contact YWCA at 216-881-6878 and ask about the particular housing program’s referral route.
Confirm before you send someone
Confirm income, disability, homelessness, vacancy, and referral criteria. These programs are not interchangeable with Norma Herr emergency shelter.
Metanoia Project
Seasonal low-barrier shelter plus year-round resource navigation.
Service
Low-barrier seasonal emergency shelter plus year-round resource navigation.
Eligibility
Adults experiencing homelessness, especially those facing barriers to other services. Seasonal operation determines overnight access.
Intake
Use Metanoia’s Services page and call 211 to verify the current season, site, and transport instructions.
Confirm before you send someone
Do not treat winter 2025–26 locations or hours as confirmation for a later season. Ask 211 about NEOCH seasonal options as well.